FAQ & Policies
Q: What is Cape Fear Games?
A: Cape Fear Games was opened in November 2009 in Wilmington, NC by the owner of MTGOTraders.com. MTGOTraders has been the largest source of Magic Online cards for the past 9 years. Wilmington needed a retail store capable of providing locals with a venue for playing Table Top Games, as well as purchasing CCG/TCG singles and Board Games. Cape Fear Games is focused on providing a safe, family-friendly atmosphere for players of all ages.
Q: What condition are the cards in?
A: All cards we purchase will pass through the same rigorous grading process. We evaluate all cards on the same grading scale, which can be viewed here: our grading scale. Cards that have been signed by the card's artist or that have been given a Pro Tour/Grand Prix/Tournament stamp, but are in otherwise Near Mint condition, will be graded as Lightly Played.
Q: How long does shipping take and how much does it cost?
A: Orders placed before 2:00PM EST, Monday-Friday will typically ship same day. We cannot guarantee that orders will ship the same day they are received, but we will make every effort to do so. We also ship on Saturday and Sunday, but orders shipped on Saturday and Sunday will not be handed off to USPS or UPS until the following Monday. For International orders, we recommend choosing USPS Express Mail or UPS International. Customers are responsible for choosing a shipping option that will allow an order to be properly tracked during transit. Cape Fear Games will not be held responsible for international orders that are shipped using a shipping method that does not provide a suitable method of tracking, or in instances where a customer otherwise vacates their rights to tracking. Any questions about fees can be answered at this link http://www.capefeargames.com/shipping_rates
Q: What happens if my package is lost?
We recommend upgrading to at least Priority Mail, even for Domestic Shipments. Unfortunately, once we put your package in the mail, we cannot be held responsible for lost, missing, or misplaced packages.
Q: How do I cancel/modify/combine Preorders?
Once a Preorder has been placed, you can request that it be canceled, modified, or combined with other Preorders for a 15% fee. Preorders not paid for will be canceled.
Q: What if my order contains Preorders and in-stock items?
The entire order will be held until the preordered cards are available. If you would like the in-stock items sooner, please make two separate orders.
Q: Can I order if my billing and shipping addresses do not match?
You can place an order on our site but please be aware that you may have to pass our ID Verification process which could delay your order up to 5 business days.
Q: Do you ship Internationally?
Yes, we do. All International orders will be subject to our Identity Verification process before being shipped.
Q: I got a coupon and want to use it. Are there any limitations?
We ask that you only use one coupon per order and you may share them with your friends. Some of our coupons are one-time use coupons, and once they are used, they will no longer be valid.
Picking up orders in the store:
Upon arrival, please let the front desk know you are here to pick up an order. Unfortunately, orders with the 'in-store pickup' shipping option may not be able to be fulfilled if requested an hour before close. You may call ahead and have your order fulfilled prior to your arrival, if you can't make it in before one hour before closing.
Phone support is available during our store hours: 910.798.6006. For major issues, email firstname.lastname@example.org. We will do our best to respond within 1 business day.
Our address is:
Cape Fear Games
4107 Oleander Dr, Suite D
Wilmington, NC 28403
Magic Sealed Product Policy
As an Authorized Internet Retailer with Wizards of the Coast, we can only ship Magic: the Gathering sealed products that are less 2 years old within the U.S and its Territories.
Cape Fear Games reserves the right to cancel or limit an order for any reason
We are here to serve the players first and foremost and while we do not mind dealers and resellers ordering from us we may limit the number of a specific card you're able to buy from us or cancel your order providing a full refund. We will contact you if there is an issue before canceling your order.